So a story pops out from the web (the all-knowing internet) that gives us pause concerning how we can manage things if we have a “problem” on a cruise ship. Let’s talk about the voyage of Paul and Valerie O’Farrell. This couple hails from the west Florida area. Tampa Bay to be precise.
So they saved their acorns and planned a trip to the high seas. The couple was enjoying their 18th anniversary on the Carnival Legend Fun, food and fantasy for the pair. On the first day of the 7-day jaunt, Paul starting wandering on his own. Poor Paul suffers from Alzheimer’s and was disoriented whilst on the ship. He was found at 4 a.m. “looking for a cup of coffee.”
An exam by the doctor said Paul was in need of help and the couple was escorted off the ship in Cozumel. Carnival charged their credit card for this service. . . Fair? Well, they didn’t ask permission and the whole incident was not handled as it should have been.
After review, the line admitted their mistake and gave them a full refund for the remaining days.
“Given the specialized circumstances in this case, we are now proceeding with a full refund for the unused days of the cruise as well as reimbursement for their flights home.”
You have a back-up plan? Think about it.