At SpeakOnCruises, our Research Dept is busy digging out information useful to lecturers. The following may not directly apply to speakers, but as a “member” of the industry, it’s good to keep aware.
The feds have rolled out a new website to provide cruisers and other travelers with information they can access pre-trip to allay any safety concerns and recent criminal activity involving cruise ships.
The Department of Transportation (DOT) owns the site and curates information regularly to keep it active and useful. The website, parses inputs from the Federal Maritime Commission, the Coast Guard and FBI. It also provides phone numbers for citizens who may want to complain.
There is actually a Senate Committee on Commerce, Science & Transportation. They support the new website. They conducted a hearing in July to address complaints that arose after the 2013 fire on the Carnival Triumph.
The first line of defense is still the cruise line Customer Service Dept. The intent is to provide a “court of last resort” for grievances. The final resolution is between the cruise line and the individual. The DOT helps ensure a quick and fair consideration of the issues involved. It does pay to check the site before jumping on any cruise ship.