My family and I just checked in to a hotel on the edge of Disney World.
I know Disneyland, but I did not know the Magic Kingdom.
I walked up to the guest relations counter where there was a woman old enough to be my mother (and I am old) and asked her question.
As she talked, she suddenly stopped, looked down at an incoming text, responded, then looked back up at me and asked, “Where was I?”
This scenario is not all that uncommon.
When was the last time you were talking to someone face-to-face then face-to-top of head?
Related: More of the 17 Skills
When was the last time you were distracted from the person immediately in front of you because you wanted, not needed, to check your phone.
Turn off the bluetooth. Turn off the notifications. Turn off the vibrate. Turn off the flashing light. Gosh, turn off the phone or leave it in your room if you must.
Have you ever been standing at a counter when the guy behind stopped talking to you to pick up answer a phone?
“Hello, dude. I made the effort to come see you. Why are you giving someone else sitting who knows where doing who knows what priority over me?”
Be engaged. Stay engaged when working your audience.
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